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Our policies, terms and conditions

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LEGAL NOTES

 

These notes contain the terms and conditions regulating the web site: www.viganoboutique.com.

 

By entering the web site www.viganoboutique.com, Users will accept and agree to respect all the conditions included in these notes. Otherwise, viganoboutique.com invites the Users not to enter the web site.

 

The access to www.viganoboutique is intended for personal use only, by entering this web site the User will find some information about our products and their purchase.

 

PROPERTY AND TRADEMARK

 

The web site www.viganoboutique.com and its contents including: documents, design, characters, images, music, software ecc is propety of Viganò di Viganò R. & C. s.n.c.. All the materials included in this web site are protected by copyright, so any kind of copy, transmission, distortion or redistribution to third parties for commercial purposes is strictly prohibited without a written consent by Viganò di Viganò R. & C. s.n.c...

 

Viganò di Viganò R. & C. s.n.c.does not consent to the use of this web site apart from the one written above.

 

 

COMMERCIAL POLICY

 

Viganò di Viganò R. & C. s.n.c. has created and published the web site www.viganoboutique.com in order to offer a service which is exclusively intended for the "final consumer", all the products for sale are available just for the "final consumer". The "final consumer" is a physical person who acts outside an entrepreneurial and professional business. Therefore, Viganò di Viganò R. & C. s.n.c.. invites all the Users who cannot be identified as "final consumer" not to use this web site and not to try to establish any commercial relationship with Viganò s.n.c. even on behalf of a third party. Viganò di Viganò R. & C. s.n.c.. reserves the right not to process the orders whose use is not intended for the "final consumer".

 

Viganò di Viganò R. & C. s.n.c.gives Clients the chance to buy the items found on the web site www.viganoboutique.com. The purchased item has to be paid by Credit Card or bank transfer. In the event that the purchased item is no more available, the total amount paid to Viganò di Viganò R. & C. s.n.c.. will be credited to the Client's account by bank transfer.

 

GENERAL CONDITIONS

 

To place orders on the web site www.viganoboutique.com the "final customer" needs to:

 

- be eligible to enter legally blinding contracts

- be 18 years or older

- have a valid e-mail address

- have a valid Credit Card (Visa, Mastercard ecc)

 

 

ITALIAN LAW

 

The web site www.viganoboutique.com is submitted to the Italian law, in particular to the Court of Desio.

 

All the Users who enter this web site agree to accept and agree that all the legal matters regarding it are regulated by the Italian law. Viganò s.n.c. also reminds that the above legal matters are exclusively submitted to the Court of Desio. Viganò di Viganò R. & C. s.n.c.. does not guarantee that the contents of www.viganoboutique.com comply with other countries' law and regulations. Therefore, entering this web site is prohibited if the Users live in a Country where these contents are illegal.

 

Users living in those Countries who choose to enter the web site www.viganoboutique.com do it on their own initiative and are aware of the legal consequences. These Users are also the sole responsible for the respect of their local laws and regulations.

 

DECLINATION OF RESPONSIBILITY

 

Viganò s.n.c. publishes information on the web site in order to run a service to all the Users who enter it. Viganò di Viganò R. & C. s.n.c.. reserves the right to change or correct parts of its web site when necessary and without giving prior note. Viganò di Viganò R. & C. s.n.c. does not guarantee that the contents of its web site comply with the Client's homeland regulations and laws. Viganò Viganò di Viganò R. & C. s.n.c.. denies liability for problems, risks or damage connected to the access to its web site. Viganò di Viganò R. & C. s.n.c..'s web site is protected against virus according to the international standard but does not guarantee for the Users.                                                      .

 

Viganò di Viganò R. & C. s.n.c.. reserves the right to re-examine and corect the terms and conditions contained in these notes when it is necessary and without giving prior note. The Users must comply with these legal terms and have to stop by and check them regularly.

 

PRODUCTS AND IMAGES ON LINE

 

VIGANOBOUTIQUE.COM declines every responsibility that, due to a particular configuration of a Client's computer or to a malfunction, the colors of the products visualized on the web site could appear slightly different from the original.

 

Images on VIGANOBOUTIQUE.COM belong to VIGANO' di VIGANO' R.  & C  s.n.c. and any unauthorized usage of these images without the express written consent of VIGANO' di VIGANO' R.  & C  s.n.c.. is forbidden.

 

For more information, please contact: [email protected]

 

PRODUCT AVAILABILITY

 

The articles shown on this web site reflect the real availability of the product as far as colour and size is concerned. The site is linked to all Viganò properties, warehouses and boutiques included.

 

Once the order is processed by the Order Division, VIGANOBOUTIQUE.COM reserves the right to re-confim the availability of the item, verify the transaction and check the Client's records situation with VIGANOBOUTIQUE.COM. Clients will be informed if, for any reason, the product is no more available or if the Client's order cannot be processed.

 

VAT EXEMPTION

 

The prices published on VIGANOBOUTIQUE.COM web site reflect the actual retail price,  20% VAT included.

Please remind that shipments to non EU Countries are liable to import taxes (DDU Deliver Duties Unpaid) which are based on the Client's Country legislation. The DDU payment is sole responsibility of the Client.

 

Orders shipped to non EU Countries are VAT exempt. The order will be calculated on line by deducting VAT and the final invoice will reflect VAT exemption.

 

 

Shipments to USA - Please note

 

US Customs requires a Social Security Number or a NON US Citizen Import Number - CBP Customs Border Protection Assigned Number. The procedure to obtain CBP usually lasts ten work days.

 

For more information, please visit www.cbp.gov

 

SHIPMENTS THAT DO NOT CLEAR CUSTOMS IN THE CLIENT'S COUNTRY RISK OF BEING RE-IMPORTED TO ITALY AT THE CLIENT'S EXPENSES. ALL RE-IMPORT TAXES AND SHIPMENT COSTS WILL BE DEDUCTED FROM ANY EVENTUAL REIMBURSEMENT.

 

 

Vat Exemption and DDU Continents Africa, North America, South America, Australia and Asia.

 

Vat Exemption and DDU European Continent Countries outside of the European Economic Community Gibraltar, Jersey, Iceland, Liechtenstein, Monaco, Norway and Switzerland.

SHIPMENT'S COSTS

 

European Countries: 20,00 €, free pruchase on top 500,00 €.

Delivery within three work days by Posteitaliane - SDA.

 

Countries included: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.

DDU countries: Gibraltar, Jersey, Iceland, Liechtenstein, Monaco, Norway, Switzerland orders are processed with VAT exemption.

 

Usa, Canada, Turkey:

Rest of the world:

 

Shipment's costs to the rest of the world amount to 30,00 € free pruchase on top 500,00 €. The orders will be processed with VAT exemption.

Delivery within seven work days by Posteitaliane - SDA..

 

Payment of DDU is a Client's sole responsibility. The prices of the products published on the VIGANOBOUTIQUE.COM web site reflect the real retail price, 20% VAT included.

 

Shipments to US - Please note:

In order to import merchandise, US Customs require a Social Security Number or, for NON US Citizens, the CBP Number. The procedure to obtain CBP usually lasts ten work days.

 

SHIPMENTS THAT DO NOT CLEAR CUSTOMS IN THE CLIENT'S COUNTRY RISK OF BEING RE-IMPORTED TO ITALY AT THE CLIENT'S EXPENSES. ALL RE-IMPORT TAXES AND SHIPMENT COSTS WILL BE DEDUCTED FROM ANY EVENTUAL REIMBURSEMENT.

 

We remind "First Time clients" that VIGANOBOUTIQUE.COM will ask Intesa - Sanpaolo to contact the Client's bank for approval of the charges. This process will delay immediate shipping.

 

Import Taxes

 

VIGANOBOUTIQUE.COM shipment's outside EU Countries are VAT exempt but subject to import taxes. DDU payment is a Client's sole responsibility.

ORDER PAYMENT

 

Credit Cards

 

The Clients place orders on the web site and give their Credit Cards details to a protected on line service which is provided by Intesa - San paolo spa.

Intesa - San paolo spa accepts Visa, Mastercard.

 

Credit Cards Security

 

The Credit Cards of the Clients are fully secure because every single transaction is processed by Intesa - San paolo spa.

 

The Clients are recommended to apply for e-commerce PIN security codes by SSL-3D Secure, SecureCode by Mastercard.

 

Credit Cards Charges

 

VIGANOBOUTIQUE.COM has up to 30 calendar days to confirm the staus and the availability of the merchandise and to verify the transactions by contacting the Client's bank for approval. Once the Client's bank approves, the Credit Card is charged and the status is authorized.

 

VIGANOBOUTIQUE.COM charges the Credit Card as soon as the Client places the order. The amount will be debited to the Client's account according to the agreement with the bank.

 

 

Bank Wire Transfer

 

VIGANOBOUTIQUE.COM accepts bank wire transfers as alternative payment method.

 

To order by bank wire transfer, Clients have to send an e-mail to: [email protected] Their e-mail must contain their first and last name, shipment address, telephone number and the codes of the merchandise they have ordered. The Clients will then receive an e-mail to confirm merchandise availability, the amount and all data for bank wire transfers.

 

Credit Cards Currency

 

Credit Cards will be debited in Euro. As far as the exchange rate is concerned, the final amount will be calculated by applying the exchange rate of the day the bank processes the transactions.

 

Credit Card purchase - First time Client

 

We remind the "First Time Clients" that VIGANOBOUTIQUE.COM will ask Banca Intesa - San paolo spa to contact their bank in order to approve the charges. This process will delay immediate shipping.

 

For "First Time Clients", VIGANOBOUTIQUE.COM reserves the right to send the merchandise to the Credit Card billing address.

ORDER'S UPDATE

 

The Clients can check the status of their orders by sending an e-mail to [email protected]

Their E-mail must include the Client's first and last name, shipment address and the code assigned by  Intesa  -  Sanpaolo spa.

 

SHIPMENT DATE

 

The orders will be shipped by Posteitaliane - SDA from Seregno, from Monday to Friday. The orders placed from Friday evening to Monday morning will be shipped on Monday morning.

 

AVAILABLE MERCHANDISE: IMMEDIATE SHIPPING

 

The orders regarding available merchandise are based on the effective availability of the goods and on the effectiveness of the bank transactions. These orders will be shipped the same day the order is placed. The Client's Credit Card will be charged as soon as the order is placed and the transaction verified.

 

SUCCESSFUL DELIVERY

 

As per International Laws about Commerce and Trade of imports and exports all VIGANOBOUTIQUE.COM orders are shipped from Seregno, Italy WITH AN OFFICIAL INVOICE declaring the exact amount of the merchandise purchased in Euro.

 

IT IS ILLEGAL TO DECLARE LOWER VALUES OR THE ITEMS AS GIFTS AS PER INTERNATIONAL IMPORT REGULATIONS.

 

US SHIPMENT'S INFORMATION

 

US Citizens and NON-US citizens residing in the US who import goods must pay import fees and taxes to the US Government Customs Agency.

 

Private US citizens and NON-US citizens residing in the USA who import Internet goods from abroad need a Social Security Number and must release this number willingly to the express courieror broker, in this case UPS.

 

NON-US citizen/resident who do not have a US Social Security Number can provide a CBP - Customs Border Protection - assigned number. The process to obtain a CBP assigned import number generally lasts ten work days.

 

For more information, please visit the US Government site: www.cbp.gov

 

 

All the orders placed on our web site will be subject to import taxes outside EU Countries and it is sole responsibility of the Client to comply with import regulations and pay import fees.

 

 

SHIPMENTS THAT DO NOT CLEAR CUSTOMS IN THE CLIENT'S COUNTRY RISK OF BEING RE-IMPORTED TO ITALY AT THE CLIENT'S EXPENSES. ALL RE-IMPORT TAXES AND SHIPMENT COSTS WILL BE DEDUCTED FROM ANY EVENTUAL REIMBURSEMENT.

EXOTIC PELTS

 

VIGANOBOUTIQUE.COM shipments regarding exotic pelts to non EU Countries require an extra document to be shipped. This is called C.I.T.E.S. (Convention on International Trade in Endangered Species of Wild Flora and Fauna).

 

This document is the passport of the article and explains that this does not come from an animal living in the wild but from an animal bred specific for commerce. For more information, please visit: www.cites.org.

 

This document comes from the Fishing Wildlife and Game Custom's Office and the procedure to obtain it can last till 14 days.

 

To release documents, C.I.T.E.S. requires the fiscal invoice and so the Client's Credit Card will be debited for it before shipping.

 

Because of standard processing time for the documents, shipment will be delayed.

 

SHIPMENT'S TRACKING

 

To check their orders' status, the Clients will enter a protected area named " sign in " and will click on "orders".

Then they will click on "show" on the tracking line that corresponds to the one of the order they want to check.

 

DELIVERY OF THE AUTHORIZED SHIPMENT

 

Upon delivery, our Clients are requested to carefully inspect the box BEFORE signing the receipt. THE BOXES ARE SEALED WITH SCOTCH TAPE WITH OUR LOGO.

In any case, if the box looks tampered either sign for the package with reservation or refuse it.

 

RETURN OF THE MERCHANDISE

 

If, for any case, Clients should not be satisfied with their order, the items that have not been worn can be returned within ten days from delivery. The Clients must follow the official rules about the return of merchandise decided by VIGANOBOUTIQUE.COM:

 

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- WRITTEN AUTHORIZATION REQUEST: Clients have to contact [email protected] with a written authorization request for the items within ten days from delivery. The written request must include the item(s) code and the refund for return: reimbusement, size exchange, colour or item exchange.

- CONFIRMATORY EMAIL INCLUDING THE NUMBER OF THE AUTHORIZED RETURN: once the written request is received, [email protected] will send a written confirm to the Client including THE NUMBER OF THE AUTHORIZED RETURN. The Clients must write this number outside the package containing the merchandise.

- ORIGINAL CONDITIONS: the returned items must be in the same conditions in which they were sent. They must be packaged in an orderly way too.

- 10 DAYS: the items which have not been worn must reach VIGANO' within 10 days after the written confirm by [email protected]

- SHIPMENT COSTS FOR RETURNED ITEMS: the Client is the sole responsible for the shipment of the returned items and for the eventual import taxes.

- DEFECTED MERCHANDISE: in case of defected items or in the event of an order error by VIGANOBOUTIQUE.COM, the Clients must follow these instructions. VIGANOBOUTIQUE.COM reserves the right to ask for photographic evidence for defective merchandise before approving the return and all the costs regarding the shipment. VIGANOBOUTIQUE.COM will ship Clients the correct items without any other expenses and will reimburse the one incured.

VIGANOBOUTIQUE.COM  reserves the right to refuse the return of unauthorized merchandise.

VIGANOBOUTIQUE.COM will not accept items that have been worn, washed or altered in any case.

VIGANOBOUTIQUE.COM reserves the right to inspect the returned merchandise and decide the re-stocking charges depending on the status of the returned items.

RETURN AND EXCHANGE POLICY

 

All the authorized returned items will be inspected by sole VIGANO's discretion and must meet all the requests found in the return policy. VIGANOBOUTIQUE.COM reserves the right to decide the re-stocking charges according to the returned items' status.

 

If the authorized returned items clear the inspections, the Client will receive a confirmation of the return by [email protected]

 

If the Client needs a size exchange or a new item this one will be shipped free of charge.

 

If the Client needs a reimbursement, this reimbursement less the original shipment expenses (and the re-stocking ones) will be credited on the Client's account within two billing cycles. Billing cycles may be different from Credit Card to Credit Card.

 

 

VIGANOBOUTIQUE.COM reserves the right to refuse unauthorized returned merchandise.

VIGANOBOUTIQUE.COM will not accept items that have been worn, washed or altered in any case.

VIGANOBOUTIQUE.COM reserves the right to inspect the returned items and assess the re-stocking charges according to the status of the returned items.